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Planning Travels

OUR COVID PROMISE

Book and travel with 100% confidence

Covid- 19 Refund Guarantee

If you have to cancel your holiday due to Covid-19 within 7 days or Umrah within 28 days of travel, we’ll offer you a full refund back to your original payment method, however this does not apply to flight tickets, this will depend on the airline cancellation policy. Also, to be mindful If you fail a covid 19 PCR test at the time of departure you will lose 100% of total cost.

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If you want to change any part of your booking after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking. If it is possible to make the change, it will be subject to a minimum charge of £75 per booking, and payment of any further costs incurred as a result of the change. Scheduled airlines normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge in respect of the air fare.

Before you travel

Make sure you visit the government website for further information on the necessary steps, which can change at short notice between booking and travel.

Plan your trip

Find out what you need to do if you're traveling during coronavirus (COVID-19).

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  1. Check the latest coronavirus travel restrictions

  2. Complete the travel declaration form for international travel

  3. Check if you need a negative test result to enter your destination or if you need to quarantine upon arrival

  4. Get a coronavirus test through a private provider in the UK, if you need one

Travel safely and check for travel disruption

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  1. Find out how to travel safely in the UK during coronavirus

  2. Check guidance for safer air travel during coronavirus

  3. Check if there are travel disruptions because of coronavirus

Going through border control

You may need to show paperwork such as your passport or visa, or a negative coronavirus test result at the point of entry.

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  1. Check the entry requirements for the country you are travelling to or transiting through

When you're abroad

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  1. Follow the local coronavirus restrictions

 

Find out what to do if:

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Return to the UK

  1. Check if the country you are travelling from is on the banned list due to coronavirus

  2. How to quarantine when you arrive in England

  3. Booking and staying in a quarantine hotel when you arrive in England

  4. Book a private test before you return to the UK

  5. Book a coronavirus test to reduce your quarantine period

  6. Complete a passenger locator form

  7. Follow the rules for entering the UK

  8. Check if you want to bring goods into the UK

  9. Check if you want to bring food, plants or animal products into the UK for personal use

  10. Follow the latest coronavirus restrictions

  11. Declare goods and pay tax and duty to UK customs

CAN'T FIND WHAT YOU'RE LOOKING FOR?

If you’d like to chat to our team about our COVID promise and how we can help you to continue travelling safely please get in touch.

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