Planning Travels

OUR COVID PROMISE

Book and travel with 100% confidence

Covid- 19 Refund Guarantee

If you have to cancel your holiday due to Covid-19 within 7 days or Umrah within 28 days of travel, we’ll offer you a full refund back to your original payment method, however this does not apply to flight tickets, this will depend on the airline cancellation policy. Also, to be mindful If you fail a covid 19 PCR test at the time of departure you will lose 100% of total cost.

If you want to change any part of your booking after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking. If it is possible to make the change, it will be subject to a minimum charge of £75 per booking, and payment of any further costs incurred as a result of the change. Scheduled airlines normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge in respect of the air fare.

Before you travel

Make sure you visit the government website for further information on the necessary steps, which can change at short notice between booking and travel.

Plan your trip

Travel safely and check for travel disruption

Going through border control

You may need to show paperwork such as your passport or visa, or a negative coronavirus test result at the point of entry.

  1. Check the entry requirements for the country you are travelling to or transiting through

When you're abroad

Return to the UK

CAN'T FIND WHAT YOU'RE LOOKING FOR?

If you’d like to chat to our team about our COVID promise and how we can help you to continue travelling safely please get in touch.