OUR COVID PROMISE
Book and travel with 100% confidence
Covid- 19 Refund Guarantee
If you have to cancel your holiday due to Covid-19 within 7 days or Umrah within 28 days of travel, we’ll offer you a full refund back to your original payment method, however this does not apply to flight tickets, this will depend on the airline cancellation policy. Also, to be mindful If you fail a covid 19 PCR test at the time of departure you will lose 100% of total cost.
If you want to change any part of your booking after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking. If it is possible to make the change, it will be subject to a minimum charge of £75 per booking, and payment of any further costs incurred as a result of the change. Scheduled airlines normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge in respect of the air fare.
Before you travel
Make sure you visit the government website for further information on the necessary steps, which can change at short notice between booking and travel.
Plan your trip
Find out what you need to do if you're traveling during coronavirus (COVID-19).
Travel safely and check for travel disruption
Going through border control
You may need to show paperwork such as your passport or visa, or a negative coronavirus test result at the point of entry.
When you're abroad
Find out what to do if: